FAQ

Software Libraries, Plugins and associated Licenses
General BlueWorx uses the following licences components (as at April 2021). This lists is subject to change without notice. Please contact Zag directly for...
Tue, 20 Jul, 2021 at 7:16 AM
How do BlueWorx Users Authenticate?
General All BlueWorx users are SAP registered ERP users. They need SAP access rights and licenses for all the SAP functions they access through BlueWor...
Fri, 3 May, 2019 at 7:05 AM
What about Application and Data Security?
General Any security assessment of a mobile application will include multiple factors and layers and should commence from the inside (the SAP instance it...
Tue, 6 Jul, 2021 at 11:36 AM
What BlueWorx data is Unique and what data is Shared?
General When a users syncs with BlueWorx data on the device is sent to SAP and SAP then sends back data to the device. Some of this data is unique to users...
Fri, 3 May, 2019 at 7:07 AM
What Customer support is provided?
General BlueWorx is a product implemented by ZAG and Neptune partners which then becomes part of your SAP Plant Maintenance solution. The support provided ...
Fri, 17 Sep, 2021 at 11:39 AM
BlueWorx Implementation Partners
General We understand that successfully implementing a mobile asset solution takes more than just a technology shift to BlueWorx. It takes the skills, expe...
Tue, 20 Apr, 2021 at 10:14 AM
How do I become a Zag BlueWorx Partner?
We Want You! Zag are looking for BlueWorx Partners. As a partner you'll enjoy being able to bring a credible, affordable, rapidly deployed solution to...
Tue, 20 Jul, 2021 at 7:09 AM
Network Performance Testing
Introduction Sometimes we get asked by customers "what’s the minimum network speed requirements for BlueWorx?" That’s a good question, unfortunat...
Wed, 7 Aug, 2019 at 4:06 PM
Help Bot Questions and Answers
About Our help bot 'Zaggie' occasionally gets asked some really difficult questions. Here's a range of serious and not so serious questions ...
Tue, 7 Jan, 2020 at 9:38 AM