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BlueWorx - General
Solution Information

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Solution Information (6)

Introducing BlueWorx

Modified on Wed, 27 Jul, 2022 at 2:21 PM
BlueWorx - Our History

Modified on Wed, 13 Apr, 2022 at 4:50 PM
BlueWorx Videos

Modified on Tue, 23 Mar, 2021 at 2:16 PM
Functionality Outline

Modified on Thu, 21 Dec, 2023 at 11:14 AM
How do I find out more?

Modified on Wed, 8 Oct at 7:12 AM
Supported Industries

Modified on Thu, 28 Nov, 2019 at 4:36 PM

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Strictly Necessary Cookies List of cookies

Name Host Duration Description

_x_w blueworx.freshdesk.com Session Contains the shard ID at which the account runs on.

_x_m blueworx.freshdesk.com Session Contains the state of the shard.

_helpkit_session blueworx.freshdesk.com Session Your secret key for verifying cookie session data integrity. If you change this key, all old sessions will become invalid!

helpdesk_node_session blueworx.freshdesk.com Session An encrypted hash that stores the secret key and id of the login attempt.

user_credentials blueworx.freshdesk.com 2 months Used for user authentication.

wf_order blueworx.freshdesk.com Session Used to check in which the order the tickets are filtered for custom ticket filters eg: due_by, agent_responded_at, requester_responded_at, etc.

wf_order_type blueworx.freshdesk.com Session Used to check if the order is ascending or descending for custom ticket filters.

wf_filter blueworx.freshdesk.com Session Denotes which filter is applied for the tickets list.