The roles required to maintain BlueWorx vary according to what's being undertaken and the skills of available personnel. We have some customers where Zag, or our partners, have implemented with them and other customers who have done it by themselves in-house. This second group generally has high in house expertise in SAP across the Basis, Functional and Technical areas and a good degree of understanding and experience with enterprise mobility.

Some customers ask "can I do things like hiding fields by myself?". The answer is it depends on the individual and the field. For example the Neptune Designer is relatively simple to understand and use, however if you change a field that has code or process dependencies, then you can quickly escalate into needed JavaScript and ABAP programming skills. It's therefore not a place for purely functional people to 'have a go' and in terms of SAP ABAP coding needs an SAP developer key and license.

Let's look at the various events and associated skills, noting that one individual may do multiple tasks: 

Implementation Phase Role Summary

• Project Sponsor and Champion
• Project Manager
• Change Manager - someone to do this is essential to the successful deployment and ongoing use of BlueWorx 
• Design Lead with detailed familiarity with BlueWorx configuration and options and SAP Plant Maintenance
• SAP Basis to load and move transports, config SAP systems and SAP Web Dispatcher as required
• Potentially Network Engineers to do things like opening up systems access, WiFi and cellular connectivity
• Functional experts skilled in how maintenance and SAP Plant Maintenance is by the organisation. Ideally they will shadow the Design Lead and them move into BAU support
• SAP Technical expertise - as required if any customer enhancements are needed. Depending on the change this can include skills in SAP ABAP, JavaScript and Neptune Designer
• Geo-spatial skills (if linking to geo-spatial system)
• Super Users to provide feedback and advice and champion in the business
• App builder. Build the mobile app/s to suit the devices in use and using the companies credentials. Needs Cordova or PhoneGap skills and may need MS developer skills if using Windows 10 apps
• Someone to manage the distribution of the application to mobile devices. May use a enterprise mobile management software
• Security penetration testers [generally external company used]
• Testers - experts and end users
• Trainers

BAU Role Summary

• Needs someone to provide support for the system, that understands SAP Plant Maintenance and BlueWorx and its use by the organisation. They monitor its use, Inspection config, etc
• Someone to maintain associated SAP and BlueWorx user accounts
• Super Users to provide ongoing feedback and advice and champion in the business. This is crucial to ensure you get the ROI targeted
• SAP Technical skills if bugs need fixing
• SAP Basis if changes requiring SAP transports are needed
• Testers - of changes, new profiles and inspections

BlueWorx Upgrade Role Summary

• Project Manager
• Delivery lead with detailed familiarity with BlueWorx configuration and options and SAP Plant Maintenance
• Functional experts skilled in how BlueWorx is by the organisation
• SAP Technical expertise - as required if any customer enhancements are needed or have previously been done. Depending on the change this can include skills in SAP ABAP, JavaScript and Neptune Designer
• App builder. Depending on the change it may need for the app to be rebuilt
• Someone to manage the distribution of the application to mobile devices
• Change Manager/ Trainer - depending on the level of change
• Testers - experts and end users