The roles required to maintain BlueWorx vary according to what's being undertaken and the skills of available personnel. We have some customers where Zag, or our partners, have implemented with them and other customers who have done it by themselves in-house. This second group generally has high in house expertise in SAP across the Basis, Functional and Technical areas and a good degree of understanding and experience with enterprise mobility.
Let's look at the various events and associated skills, noting that one individual may do multiple tasks:
Implementation Phase Role Summary
BAU Role Summary
BlueWorx Upgrade Role Summary